Returns and refunds

Contact Performance Parts Canada before returning any item. All returns require authorization and are subject to inspection. To request a return, email info@performancepartscanada.ca with your order details.

Return eligibility and deadlines

You must request return authorization within 5 days of receiving your item. Approved returns must be received at the authorized return address within 30 days of the date you received the item. The return window closes after 30 days; requesting authorization does not extend that deadline.

Except for the opened vehicle tuning device exception below, eligible items must be unused, unopened, in their original packaging, and in resaleable condition. Please provide your receipt or proof of purchase.

• Mounted wheels, painted products, and certain special-order items are not eligible for return.
• Vehicle tuning devices, once opened, are not returnable unless accompanied by an RGA (Return Goods Authorization) number issued by the manufacturer.
• Damage caused by improper installation or customer mishandling is not eligible for credit.
• Inspect your order for damage or missing parts, and check fitment before installation.

How to arrange a return

1. Email info@performancepartscanada.ca within 5 days of delivery to request authorization.
2. Wait for approval, the required barcoded return label, the return address, and shipping instructions.
3. Send the item to the address provided, including the required label. Allow enough shipping time for it to arrive within the 30-day return window.

Do not ship a return until you receive authorization. Unauthorized returns will be refused. We will provide the correct return address for your item; some approved returns must be sent directly to the manufacturer.

Restocking fees and shipping costs

For eligible returns resulting from a customer ordering error, a 10% restocking fee applies to in-stock items and a 30% restocking fee applies to special-order items. The customer is responsible for prepaid return shipping, and the original shipping charge is non-refundable. Applicable import charges are also non-refundable for these customer-error returns.

If the return results from an error that was not the customer’s responsibility, these charges will not apply. Contact us for instructions before sending anything back.

Damaged, incorrect, or defective items

Inspect your order when it arrives. Report items received damaged or incorrect within 5 days of receiving your order so we can provide instructions.

For a suspected defect, provide a complete description of the problem. Warranty claims are handled according to the manufacturer’s policy. Some manufacturers require customers to contact them directly, and some products may be repaired rather than replaced or refunded.

Returned items reported as damaged that are inspected and found to be sound are subject to a 30% restocking fee.

Special orders

Special orders include items not currently stocked and items shipped directly from the manufacturer. Some special-order items are non-returnable. Check return eligibility with us before purchasing if you are unsure. Eligible special-order returns require an authorization request within 5 days of delivery and receipt of the approved return within 30 days of delivery, and remain subject to inspection and the fees and shipping conditions above.

Inspection and refunds

Approved returns are inspected before credit is issued. Items that do not meet the return conditions may be refused and returned without credit. Missing parts or required repackaging may result in additional charges.

We will notify you of the outcome after inspection. If your refund is approved, it will be issued to your original payment method. Any applicable fees or non-refundable charges will be reflected in the refund amount.

Contact and legal rights

For return or refund questions, email info@performancepartscanada.ca. Nothing in this policy limits rights that cannot be excluded under applicable law.