FIND ANSWERS TO COMMON QUESTIONS ABOUT ORDERING, SHIPPING, RETURNS, AND PRODUCT SUPPORT.
What warranty coverage is available?
Warranty coverage follows the applicable manufacturer’s warranty. Contact us if you have questions about coverage for a specific product.
What does “off-road use only” mean?
Some products are intended for racing or off-road use rather than street use. They may not be legal for use on public roads in some provinces or territories. Check the product’s intended use and applicable requirements before purchasing or installing it.
Do you offer price matching?
Found a lower advertised price? Send us the product details and price before ordering. We review requests individually; price matching is not guaranteed. Compare prices in Canadian dollars and consider the other seller’s shipping, taxes, duties, brokerage, and other charges when comparing the total cost.
How long does delivery take?
Most orders are delivered within 3–5 business days. This is an estimate, not a guaranteed delivery date. Timing depends on stock availability, warehouse location, your destination, and the carrier. Remote locations and special-order items may take longer. Shipping charges apply; we do not offer free shipping.
Do you deliver to PO boxes?
We currently do not deliver to PO boxes.
Will I receive tracking information?
Tracking information will be sent by email once your order ships. Use the tracking details provided to follow your shipment with the carrier.
Will I pay additional fees when my package arrives?
No. You will not be charged any additional shipping, delivery, customs, or brokerage fees when your package arrives.
Are there additional shipping charges for oversized items?
Some oversized items may require an additional shipping charge. If an additional charge applies, we will contact you for approval before proceeding.
When will my order ship?
Most orders ship within 24 hours.
What happens if an item is on back order?
If an item you ordered is on back order, we will contact you before proceeding with your order.
Where do you ship?
We currently ship to Canada and the United States only.
What should I do if my order arrives damaged?
Contact us promptly and retain all packaging and labels in case an inspection is needed. We will review the issue and provide instructions. Obtain return authorization before sending anything back. If the issue was not your responsibility, customer-error return charges do not apply. Items reported as damaged but inspected and found to be sound are subject to a separate 30% restocking fee.
What is your return policy?
Most unused, unopened in-stock items may be eligible for return within 90 days. Most electronics have a 30-day return window. Return authorization is required before sending an item back. Mounted wheels, painted items, and certain special-order items are excluded.
For eligible returns resulting from a customer ordering error, a 10% restocking fee applies to in-stock items and a 30% restocking fee applies to special-order items. The customer is responsible for return shipping, and the original shipping charge is non-refundable. If the return results from an error that was not the customer’s responsibility, these charges will not apply. Items reported as damaged but inspected and found to be sound are subject to a separate 30% restocking fee. Contact us for return authorization and shipping instructions before sending any item back.
Please review our Company Policies for the full return conditions and exclusions.